The Abbey Hotel and Apartments

I can't praise the owner and staff here enough. The rooms were well equipped, comfortable and immaculately clean. Quentin went above and beyond by helping me manhandle a 17ft trailer in to a parking space during torrential rain without being asked to, and he took the time to answer my questions about the building and its history. The breakfast was very good and again the staff were helpful and very approachable.

I recently stayed at The Abbey Hotel as I needed to attend a course at West Suffolk Hospital. I loved my stay! The rooms are very clean, comfortable and homely. There are so many thoughtful touches - dressing gowns, slippers, tea, mugs, biscuits, WiFi. The bedding was white and clean, plus lovely soft, snowy white towels and a hot shower. The staff are very helpful and friendly. There are nice places to sit outside. Breakfast was great - perfect porridge and a wonderful selection of hot and cold items. I enjoyed a walk into Bury St Edmunds in the evening. It was my first time to the area. It's such a quaint, pretty place and The Abbey Hotel is perfectly situated for exploring. Highly recommend and I am already looking forward to returning this week whilst another course at the hospital.

A group of 9 of us stayed while on a walking holiday of the area. Lovely comfortable rooms. Very clean. Staff friendly and did everything to make our stay a great experience. Very good breakfast with a large selection of food. Couldn’t fault anything. Walking distance to the brewery and a very good selection of pubs and restaurants . Would definitely recommend and would stay again if in the area.

Great base for a visit to Bury st Edmunds, very nice old listed building, super breakfast and friendly staff, clean and welcoming.

Character full hotel with great breakfasts. Room was large and the bed was very comfy

Such a lovely hotel! The room was so modern and clean! The staff was more than helpful and provided excellent customer service. There is a restaurant downstairs and pubs right outside the hotel. If you wanted to wander off from the hotel, the Roman Baths is a walk of a few minutes away as well as Pulteney Bridge. Lots of food/dessert places near as well! And a mall super close! We parked at SouthGate Car Park for 24 hours and only paid £14! Super cheap. I was very happy to stay here! I definitely would recommend!

This review is for one of the two bedroom cottages. Rooms 15 & 16. The cottage has a full kitchen with a 4 person dining table. A couch with two chairs (that I was a bit hesitant to sit on as they looked like they would make me smell like grandma). The upstairs has two separate bedrooms. One with an attached bath. The other has a bath in the hall. The pros: - solid walls and doors so limited noise from outside your room in room 16. However I can hear the tv quite clearly from the other cottage while in room 15. - comfy bed with enough pillows to make a fort - great water pressure and heat in the shower. The detached bathroom feels like it could use a deep clean, especially the back of the door. Attached bath was cleaner. - kitchen has all the amenities (excluding consumables like cooking oil) - Made to order breakfast - Some parking - Short walk to the city centre - super nice staff - daily maid service - strong fans provided - lovely garden area The cons: - they turn down your room even if you lock the door. I suppose you could ask reception to not do that. (Apparently there is a do not disturb sign, but one of the rooms did not have it). - sinks have amazing water pressure (which may splash your clothes when you first turn it on) - stairs are narrow heel-to-toe so you must be careful - spider webs are not cleared out near the windows or entryway - the alley is quite narrow to get into the car park and visibility is a bit limited when leaving - could use a luggage stand. Like one that folds up when not in use - both washing machines in the main building smell like wet dog and one of them is moldy. Even after using the dryer, my clothes still smell like the washing machine.

It's an absolutely beautiful, cozy and relaxing hotel. The staff were very welcoming and kind. Everything was convenient and beautifully done. A really lovely breakfast and everything was clean and well presented. The only thing I would say is the curtains do leave large gaps, but I would only be not picking. It was only for one night, but it had been a really lovely stay.